Delivery & Return Information

                   

✅ Free Delivery in Western Europe and Scandinavia

We offer Free Delivery to the following countries in Western Europe and Scandinavia: The Netherlands, Germany, France, United Kingdom, Ireland, Sweden, Finland, Norway, Denmark, Belgium, Switzerland, Austria, Italy, Spain, Portugal and Luxembourg. 

Free Shipping

✅ Fast Shipping: International Delivery Time Indications

🇩🇪 Germany: ~2-3 business days. 🇫🇷 France: ~2-4 business days.

🇳🇱 Netherlands: next day delivery. 🇧🇪 Belgium: ~1-2 business days.

🇬🇧 United Kingdom: ~2-4 business days. 🇳🇴 Norway: ~5-7 business days. 

🇸🇪 Sweden: ~2-5 business days. 🇫🇮 Finland: ~3-6 business days. 

🇨🇭Switzerland: ~3-5 business days. 🇦🇹 Austria: ~3-5 business days. 

🇩🇰 Denmark: ~2-3 business days. 🇪🇸 Spain: ~3-6 business days.

🇮🇹 Italy: ~2-5 business days. 🇵🇹 Portugal: ~3-5 business days.

🇪🇺 Rest of Europe: Ireland & Luxembourg: ~2-6 business days

🇺🇸 The United States of America: ~5-8 business days.

✅ Secure International Shipping with PostNL & DHL

We make sure every package is carefully packed and sealed in a strong and secure shipping box. We send our packages with PostNL and DHL or DPD. For international shipments PostNL works together with one of the local shipping companies in your country. DHL and DPD have their own networks.  

                                   

✅ 100 Day Returns with Money-Back Guarantee

We offer 100 Day Returns with Money-Back Guarantee in the following countries in Western Europe and Scandinavia: The Netherlands, Germany, France, United Kingdom, Ireland, Sweden, Finland, Norway, Denmark, Belgium, Switzerland, Austria, Italy, Spain, Portugal and Luxembourg. 

Free Shipping

If you'd like to return something, please notify us within 100 days by chat or per email at info@puregems.eu and return the item(s) by parcel to our warehouse: Pure Gems, De Bosuil 328, 3815XW Amersfoort, The Netherlands. 

We offer Free Return labels for Customers in The Netherlands, Belgium and Germany. Customers outside these countries are responsible return shipment costs. After receiving the returned product, we will initiate a quick full money-back refund within 1 - 3 days. For more information, view our Return Policy.

✅ Free Shipping to the United States of America (USA)

We offer Free Shipping to all States within the United States of America. Import fees, taxes and restrictions may apply. The 100 Day Return Period with Money-Back Guarantee does apply, no free return labels will be provided.

✅ More Delivery Information, Questions and Support

Outside of the European Union, Import fees, taxes and restrictions may apply to the delivery, in particular on shipments to the USA, UK, Switzerland and Norway. For more information you can view our Shipping Policy and our Refund Policy.

If you have any questions about Shipping, Returns or something else, email us at info@puregems.eu. If you prefer to call, please send us your phone number and the times you're available, and we will call you as soon as we can. We are looking forward to assist you with your request and are available 365 days per year.